Customer and Program Management
To guarantee the best client experience possible, Spark offers comprehensive client and program management from Adler Enterprises, one of our key partner based in California. This is also supported by a crack Client Services team in Manila. We’re proud of the fact that all of the members of our Client Services Team rose from the ranks from Operations and thoroughly understand the dynamics of what makes controlled circulation, telesales or survey programs a success.
From the program goal setting and development of scripts, custom reports, and training materials during the pre-launch phase, to the day-to-day management, feedback and communication with clients, and to the wrap-up phase where we turn over all data and give you a comprehensive review of the program, we guarantee that our customer management is second to none.